Can I return my order after I receive it?
Yes. We have a 15-day return policy, which means you have 15 days after receiving your items (delivery date) to request a return.
In order to receive a refund:
- The product must be unused and returned in its original packaging.
- All returns must be approved with an RMA (Return Merchandise Authorization) number clearly visible on the returned package.
- Products must be returned within 15 days of the delivery date.
How can I start a return request?
- If you wish to request a refund, please download, fill out, and email us a copy of your SIGNED Race Car Beds Return Form to returns@racecarbeds.com.
- The Return Form MUST be signed. Unsigned forms will NOT be accepted.
- We can arrange a return authorization within 15 days of the receipt of your product.
Can I return it even if I've assembled it?
This applies only to small accessories. Unfortunately, we cannot accept returns for furniture items, including Car Beds, once they have been assembled. Once furniture is taken out of its box, it will not fit back into its original packaging securely enough for safe transit.
We will inspect all returns before proceeding with the refund.
Can I return items that I bought from other sellers?
No. You can only return items purchased directly from our online store (www.racecarbeds.com). If you purchased your items from other sellers or third-party marketplaces, please contact them directly for their return request procedures.
Who arranges the return shipping?
We will arrange the return shipping, send you the necessary shipping labels, and schedule a pickup appointment for your requested date. However, return shipping costs must be paid by the customer. The shipping cost will be deducted from your final refund amount.
When will I receive my refund?
We will notify you once we’ve received and inspected your returned items. Once approved, you will be automatically refunded to your original payment method, minus return shipping costs, applicable restocking fees, and any deductions for damages. Please remember it can take 5-7 business days for your bank or credit card company to process and post the refund. If you haven't received the funds after this period, please contact your bank.
Restocking Fees & Refused Deliveries
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Refused Deliveries: Products ordered and then refused by a customer at their address, or returned without contacting RaceCarBeds.com for a Return Authorization Number, will incur an automatic 50% restocking fee, unless you have been explicitly authorized by RaceCarBeds.com customer service to refuse delivery.
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Standard Returns: The buyer is responsible for all return shipping charges and initial outbound delivery charges, which will be deducted from the refund. There is also a minimum 25% restocking fee (calculated from the original order amount, excluding discounts) for all returned items.
Damages
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you must make a note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@racecarbeds.com immediately, and we will process an insurance claim on your behalf.
Cancellations & Refunds
All orders cancelled after 48 hours are subject to a $20 administration fee, regardless of whether your order has shipped. If your order has already shipped, you (the buyer) will also be responsible for actual return shipping charges. Your return must arrive in sellable condition. Damage to returned orders is subject to additional charges and the return may be refused. Refunds will only be issued to the original credit card used when placing the order.
Store hours: Monday – Friday 9 am to 5 pm CST.
