SHIPPING & DELIVERY
What is the expected delivery time for my order?
Typically, for this particular order, the estimated delivery time is between 2-3 days after the order is shipped. However, it's important to note that this is an estimate, and delivery may take longer in some cases.
To ensure that you receive your order as quickly as possible, it's a good idea to check the shipping options and estimated delivery times before placing your order. Additionally, you can track your order once it has been shipped to get a more accurate idea of when it will arrive.
What carriers are used for shipping?
Your package will be delivered via either UPS or freight, but delivery times may vary depending on your location and the carrier used. You will receive an email with the tracking number once your order has been shipped, allowing you to track your package and stay informed about its expected arrival. If you don't receive your tracking number within a week, please call us at 844-709-2920.
When the carrier company contacts you to schedule a delivery appointment, please respond promptly to avoid delays. If you miss their call, call them back as soon as possible.
We hope this information is helpful. If you have any additional questions or concerns, please don't hesitate to contact us. Thank you for selecting our store!
What should I do if the items I receive are damaged?
In the unfortunate event that you receive damaged items, please be aware that we have you covered. Our top priority is to ensure your satisfaction and that you receive your purchased items in the best possible condition.
If you receive damaged boxes, please do not reject the delivery. Instead, accept the delivery and notify us immediately of the damaged pieces. This will allow us to send you the replacement box or parts as quickly as possible. However, we reserve the right to charge you the return shipping cost for delivery rejections without prior approval.
To avoid any inconvenience, we strongly recommend that you inspect all packages upon receipt. Additionally, if you experience any issues after opening the packages, please don't hesitate to contact us through our Chat Support located at the lower right corner of our website, email us at email@example.com, or call us at 844-709-2920.
To assist our investigation, kindly take photos or videos of the damaged items. We value your business, and our customer support team is available to assist you every step of the way.
Do you provide international shipping?
Unfortunately, at this time, our international shipping options are limited. We currently only ship to Canada and Mexico. We apologize for any inconvenience this may cause and will continue to assess our shipping options for the future.
Please refer to our Returns & Refunds page.